Refund & Cancellation Policy
Effective date: October 9, 2026 · Pornbestpro
1. What you buy
Pornbestpro sells one-time packs of digital credits (for example, 1,000 credits for $19.99). Credits are not a subscription: buying a pack never enrolls you in recurring billing, and there is nothing to “renew”. Prices and credit amounts are shown at checkout before you pay.
2. Failed jobs refund themselves
If a generation job fails, the credits it cost are returned to your balance automatically — you do not need to contact us. You are never charged credits for a job that did not produce output.
3. Refunds of credit pack purchases
- Unused packs: if you have not spent any credits from a pack, you may request a full refund of that pack within 14 days of purchase by emailing [email protected] from your account email address.
- Partially used packs: once credits from a pack have been spent on completed generations, the pack is considered consumed and is not refundable, except where the law requires otherwise or where a technical failure on our side prevented you from using the service — in which case contact support and we will make it right, by credit restoration or refund.
- Check-in credits are free, hold no monetary value, and are never refundable or payable.
4. How refunds are paid
Approved refunds are issued to the original payment method through the payment provider used at checkout, and the corresponding credits are removed from your balance. Processing times depend on the provider and your bank, typically 5–10 business days.
5. Cancellation
There are no subscriptions on Pornbestpro, so there is nothing to cancel on a recurring basis. You may stop using the service at any time. To close your account entirely, email support or use account settings; on closure, unused purchased credits are handled under section 3 and your private content is deleted as described in the Privacy Policy.
6. Chargebacks
If a payment is reversed or charged back, the associated credits are revoked and the account may be suspended pending review. If a charge was genuinely unauthorized, contact us first at [email protected] — we resolve verified billing errors directly.